WARRANTY & RETURNS INFORMATION

At Clearance Cricket Store Online we want our customers to be delighted with their purchase experience. Therefore, we recommend you read our Refund and Return Policy before purchasing from Clearance Cricket Store Online, so your rights are under the Consumer Law.

Product Type Warranty Period Warranty Cover
Bat 12 Months Handle Breakage, Split Cleft
Gloves 6 Months Split Seam / Stitches
Shoes 6 Months Split Seam / Stitches, Separation of Sole / Spike blow out
Helmet 6 Months Size adjuster / Dial Breakage No replacement if damage caused due to Ball impact

 Please remember that Cricket Bats are made from a natural material that has the incredibly arduous task of hitting a solid object repeatedly. A small amount of cracking is common and has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries! Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.

Warranty Claim for all Products

If you wish to make a warranty claim, you are required first to send us the pictures of concerns or damages, and we will contact the manufactures for further advise.

Please note: The warranty period commences from the date of purchase.

When making a warranty claim a proof of purchase needs to be provided to the Clearance Cricket Store by the customer. This needs to come in the form of a receipt which is provided by the Clearance Cricket Store with every purchase or a valid bank statement.

Clearance Cricket Store supports all genuine Warranties. Warranty decisions are entirely at the discretion of the manufacturer.

Bat Warranty Information

The warranty does NOT cover:

• Yorker damage to the toe.

• Surface damage to the face, edge or toe that occurs due to lack of preparation (knocking-in) or inaccurate play.

• Damage due to moisture or extreme heat, or damage that occurs because of incorrect use.

• Damage resulting from the use of non-leather or composite balls, including bowling machine balls.

Please note – the use of bowling machine balls can and may void your warranty.

Bats with broken handles, cracks and other minor problems that occur within the time and scope of the manufacturer warranty will be sent back to the manufacturer for repair. It takes an average of 10 working days to assess and/or repair the problem in conjunction with the manufacturer.

A Bat will not be replaced due to handle break, edge or surface cracking but will be repaired under Warranty only in the first season of use.

Please note once a cricket bat is oiled and knocked it is considered as used and will not grant for return or refund. 

For warranty and returns, you must send it at your cost, and we must receive it for settlement. 

Returns Policy

Australian Consumer Law states that the retailer is not required to provide a replacement or refund if you change your mind.

The Clearance Cricket Store will exchange or provide store credit for items that are returned in salable condition within seven days of purchase date. 

All products come with a seven-day money back guarantee with a complete refund. If unsatisfied with the product, you are expected to return them in an unused state within the first seven days of purchase. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

Yes, you can choose a refund or exchange if an item has an extreme fault.  It is when the product:

• Is unsafe

• Is significantly different from the sample or description

• Does not perform as per the requirements and cannot be easily fixed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, as they cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose and update it to you via email.
Please note that the shipping rates for many items we sell are weight-based. The approximate shipping cost of products is as follows:

Weight Products (quantity ~ 1) Cost
0 kg – 0.5 kg Accessories Free
0.7 kg – 1.1 kg Batting Gloves $11.99
1.2 kg – 1.7 kg Keeping Gloves/Pads $11.99
1.8 kg – 2.4 kg Bats $14.99
2.5 kg – 2.9 kg Pads / Kit Bags $16.99
3.0 kg – 5.0 kg Large Kit Bags $22.99
5.1 kg – 10 kg Kit Bundles $29.99

For any concerns, queries or claims, please email ccs@gmail.com.au or call 0405490594

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